Our Terms and Conditions

Q: How do I self-exclude?

Send a written self-exclusion request to support@funbet.com or use live chat. We will close your account for the period you choose and block re-registration during that time.

These Terms and Conditions govern your use of funbet-pokies.com, operated by Funbet Gaming N.V. under Curaçao eGaming licence 8048/JAZ2021-169. Please read them before you register or play.

Accepting Our Terms

By opening an account, logging in, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment your registration is completed, and it remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not register or play. Continuing to use the platform after we publish an update counts as acceptance of the revised version.

Who Can Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to open an account with us. We are entitled to request proof of age at any point and to suspend play until it is provided.

One account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.
Players residing in the United States, United Kingdom, France, Spain, Italy, Netherlands, Belgium, Denmark, Greece, Portugal or Lithuania may not register. Players from other restricted jurisdictions listed in our registration form are also excluded.
You must provide accurate personal details and keep them current. False information voids your right to winnings.
Before your first withdrawal we verify your identity, address and payment method. KYC checks are usually completed within 24 to 72 hours.

Deposits and Withdrawals

The minimum deposit and minimum withdrawal on our platform is 20 AUD, and we charge no fees on either side. Withdrawals are capped at 8,000 AUD per day and 16,000 AUD per week, subject to VIP tier adjustments. E-wallet and crypto payouts are processed within 0 to 24 hours; card and bank transfer payouts take 1 to 3 business days after verification.

Deposits must come from a source registered in your own name. Third-party payments are rejected.
We support PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and the major cryptocurrencies for deposits; withdrawal options are listed in your cashier.
Withdrawals may be held pending completion of KYC verification. Reversal of a pending withdrawal is available until it is processed.
An account left dormant for 12 consecutive months may attract an administrative review, and we may close it after notifying you at your registered email address.

Bonus Rules at Funbet

Every bonus we offer, from the welcome package to weekly cashback and tournament prizes, carries its own terms published on the promotion page. General rules apply to all of them unless stated otherwise.

Bonus funds carry a wagering requirement of 35x unless the specific promotion says otherwise. Wagering must be completed within the stated validity period, after which unused bonus funds and related winnings expire.
While a bonus is active, the maximum bet is 5 AUD per spin or round unless the promotion specifies a different cap. Bets above the cap void the bonus and any winnings from it.
Certain games are excluded or contribute at a reduced rate towards wagering. The contribution table on each promotion page is authoritative.
We may cancel, withhold or reclaim any bonus obtained through misuse, including low-risk wagering patterns designed to exploit wagering requirements.
Bonus funds are play funds, not cash, and cannot be withdrawn before wagering is complete.

Conduct We Prohibit

Fair play is a condition of your access to our platform. The following conduct breaches these terms and entitles us to block accounts, void bets and withhold balances.

Fraud of any kind, including stolen payment details and misrepresented identity.
Chargebacks or deposit disputes raised with your bank or payment provider after funds have been wagered.
Multi-accounting, whether to claim repeat bonuses or to circumvent limits or exclusions.
Collusion with other players or use of automated tools, bots or scripts to place wagers.
Use of a VPN, proxy or similar technology to access our platform from a restricted jurisdiction.

Limits and Self Exclusion

You can set deposit limits, loss limits and session reminders from your account settings at any time, and they take effect immediately. Reality checks and cool-off periods are available on request through our support team, which operates 24/7 via live chat and email at [email protected].

We are committed to noticing signs of gambling harm. Where we identify indicators of risky play, we may contact you, apply protective limits or refer you to support services. If gambling stops being fun, contact Gambling Help Online on 1800 858 858, a free and confidential Australian service. A self-exclusion request made in writing closes your account for the period you nominate, and during that time we will not let you re-open it or open a new one.

Closing Accounts and Disputes

You may close your account at any time by contacting support. We will settle any positive balance to a verified withdrawal method before closure. We may also close an account ourselves where these terms are breached, where required by law, or where we reasonably believe play is causing you harm.

Complaints go first to our support team, which aims to acknowledge every complaint within 24 hours and resolve it within 14 days.
If you are not satisfied with the outcome, you may escalate the matter to the Curaçao eGaming licence authority.
These terms are governed by the laws applicable to our Curaçao licence, and disputes fall under that jurisdiction unless mandatory local consumer law gives you a better right.

How We Update Terms

We may amend these Terms and Conditions at any time to reflect changes in law, licensing conditions, payment processing or our platform. The current version is always published on this page with its effective date.

Material changes are announced by email to your registered address or by notice on the platform at least 7 days before they take effect. If you keep using your account after the effective date, the revised terms apply to you. If a change reduces your rights, you may close your account before it takes effect and withdraw your balance under the terms that applied previously.

Funbet Casino FAQ

How old do I have to be to play at Funbet Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify age as part of KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.

How long do withdrawals take?

E-wallet and crypto withdrawals are processed within 0 to 24 hours. Card and bank transfer withdrawals take 1 to 3 business days after verification is complete.

What happens if I break the bonus rules?

Breaching bonus rules, such as exceeding the maximum bet or playing excluded games, voids the bonus and any winnings derived from it.

How do I self-exclude?

Send a written self-exclusion request to [email protected] or use live chat. We will close your account for the period you choose and block re-registration during that time.