Our Privacy Policy at Funbet Casino
This policy explains what personal data we collect when you play at funbet-pokies.com, why we collect it, how long we keep it, and the rights you hold over it. We operate under licence 8048/JAZ2021-169 issued by Curaçao eGaming.
What Data We Collect
When you register an account with us at Funbet Casino, we gather only the data we need to run that account lawfully and safely. The categories below cover everything we hold, from your sign-up details to how you behave on the site.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: ID document (passport or driver licence), proof of address, payment method verification, collected during KYC checks.
- Transaction data: deposits, withdrawals, bets placed, winnings and bonus activity, held for at least 5 years under regulatory requirements.
- Technical data: IP address, device type, operating system, browser, approximate location derived from IP.
- Gameplay behaviour: games played, session times, betting patterns, used for responsible-gambling monitoring and fraud prevention.
- Marketing preferences: whether you opted in to receive promotions, bonuses and tournament news, and which channels you prefer.
How We Use Your Data
We process your data for seven concrete purposes. Each purpose ties back to a legal basis set out in the next section, and we never sell your data to advertisers or data brokers.
- Creating and managing your player account, including login and profile settings.
- Verifying your identity before your first withdrawal, completed within 24 to 72 hours.
- Processing deposits and withdrawals across AUD, EUR, USD, CAD, BTC, USDT and ETH.
- Preventing fraud, money laundering, bonus abuse and multi-accounting.
- Monitoring play for responsible-gambling purposes, including deposit-limit breaches and self-exclusion compliance.
- Sending marketing messages where you have given consent, with an unsubscribe link in every email.
- Meeting legal and regulatory obligations, including tax, AML and licensing reporting.
Our Legal Bases
Contract
We process your identity, account and transaction data to perform the contract you enter when you register. Without this data we cannot open an account, take a deposit of 20 AUD or more, or pay out winnings.
Legal obligation
AML and KYC rules require us to verify your identity and retain transaction records for at least 5 years. We cannot lawfully delete these records before the retention period expires, even if you ask us to.
Legitimate interest
Fraud prevention, security monitoring and aggregated analytics rely on our legitimate interest in running a safe casino. This interest never overrides your rights, and you may object to processing based on it.
Consent
Marketing emails, SMS and bonus alerts run only on your consent. You gave it at sign-up or later, and you can withdraw it at any time via account settings or the unsubscribe link, with immediate effect.
How Long We Keep It
Retention depends on the category. We hold each type of data only as long as the purpose requires or the law demands, then delete or anonymise it.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account, then up to 5 years after closure |
| KYC verification documents | 5 years after account closure (regulatory minimum) |
| Transaction and betting records | At least 5 years, per AML requirements |
| Device, IP and log data | Up to 12 months |
| Marketing consent records | Until you withdraw consent, plus 2 years for proof of consent |
| Closed-account data awaiting deletion | Deleted within 30 days of the retention period ending |
Who We Share It With
We share data only with parties who need it to deliver our services, and always under a data-processing agreement that limits their use of your information. We never share for their own marketing.
- Payment processors handling your deposits and withdrawals, including card schemes, e-wallets and crypto payment gateways.
- KYC and AML verification providers that check your ID documents and address.
- Game and platform providers who receive your player ID and bet data to deliver gameplay and settle wins.
- The Curaçao eGaming regulator, when reporting is legally required.
- Analytics and site-performance services, processing in aggregated or pseudonymised form.
- Professional advisers such as auditors and lawyers, bound by confidentiality.
Your Rights Over Your Data
You control your personal data, and exercising any right below is free. Email [email protected] or message our 24/7 live chat and we respond within 30 days, usually much faster.
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete details.
- Erasure: ask us to delete data where no legal obligation requires retention.
- Portability: receive your account data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdrawal of consent: opt out of marketing at any time without affecting your account.
- Complaint: escalate to the relevant data protection authority in your jurisdiction if you believe we mishandled your data.
Cookies and Tracking
We use strictly necessary cookies for login, security and session handling, plus analytics and marketing cookies where you consent. You can accept or reject non-essential cookies via the banner shown on first visit, and change your choice any time in your browser or account settings. Full details, including the cookie categories and their lifetimes, are set out in our separate Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers runs over TLS encryption, and payment details are handled exclusively by PCI DSS certified processors, so card numbers never touch our systems.
Access control
Staff access to personal data follows least-privilege rules, with role-based permissions, mandatory two-factor authentication for our team and audit logs. If a breach affects your data, we notify the relevant regulator and affected players without undue delay, in line with our legal obligations.
Funbet Casino FAQ
Does Funbet Casino sell my personal data?
No. We never sell your data to advertisers, brokers or any third party for their own commercial use. Data is shared only with the service providers listed in this policy, under strict processing agreements.
Can I play without giving marketing consent?
Yes. Marketing consent is fully optional and separate from your account. Decline it and you keep full access to games, bonuses and withdrawals; you just will not receive promotional emails or SMS.
Why must I send ID documents?
Licence conditions and anti-money-laundering law require identity verification before your first withdrawal. We check your ID and proof of address within 24 to 72 hours and retain the documents for at least 5 years after account closure.
How do I delete my account and my data?
Contact [email protected] or live chat and request closure. We erase data not covered by the 5-year regulatory retention period within 30 days of your request.
Who do I contact about a privacy question?
Email [email protected] with "Data Protection" in the subject line. Our support team is available 24/7 and routes privacy matters to the responsible data protection staff.