Contact Our Funbet Care Team
Stuck on a deposit, a withdrawal or a bonus term? Our care team works around the clock, every day of the year, and answers live chat in under two minutes on average. Here is exactly how to reach us and what to have ready before you do.
How to Reach Us
We keep the contact options simple: two channels, both staffed 24/7. No phone line, because chat resolves most issues faster than a call queue ever could, and everything you send us lands in your account history so nothing gets lost.
Our live chat window sits in the bottom-right corner of every page on funbet-pokies.com, on desktop and mobile alike. Click it, type your question, and a real agent picks up, typically within 2 minutes. For anything needing documents or a paper trail, email us at [email protected] and we reply within 24 hours, usually much sooner.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat bubble, bottom-right of any page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 inbox, replies daily | Within 24 hours |
What We Can Help With
Our agents handle the full range of account, payment and gameplay questions, and they can see your account details on their screen the moment you verify who you are, so you never have to explain the same issue twice.
- Account issues: login trouble, password resets, changing your email or personal details
- KYC verification: which documents to send (ID, proof of address, payment method proof) and where your check stands, with verification processed within 24-72 hours
- Deposits: PayID, Neosurf, CashtoCode, cards, e-wallets and crypto, with a 20 AUD minimum and no fees from our side
- Withdrawals: status of pending payouts, limits of 8,000 AUD per day and 16,000 AUD per week, and timing of 0-24 hours for e-wallets and crypto or 1-3 business days for cards and bank transfer
- Bonuses: wagering on the 100% up to 800 AUD welcome offer plus 200 free spins, Monday reloads, cashback and tournament queries
- Technical problems: games not loading, stuck spins, display errors on the mobile site
- Responsible gambling: setting deposit or loss limits, session reminders, cool-off periods and self-exclusion, plus a referral to Gambling Help Online on 1800 858 858
Check These Before You Write
Half the questions we receive are answered in under a minute by the player's own account page. Running through these three checks first often saves you the wait entirely, and even when you do contact us, having the answers ready makes the fix faster.
Open your profile and check your KYC status before asking about a delayed withdrawal, because most payout hold-ups trace back to a document still under review, and that status updates in real time. Your transaction history shows every pending deposit and withdrawal with timestamps, which is the first thing our agents will ask about for any payment query.
- Scan the FAQ section on the main page, covering bonuses, payments and account basics
- Check your KYC status under Profile, Verification, to see whether documents are pending or approved
- Open Transaction History and note the date, amount and method of any payment in question
- Have your username handy, and for payment queries the transaction ID from your e-wallet or crypto wallet
Formal and Business Enquiries
Company and licensing details
Funbet Casino is operated by Funbet Gaming N.V., licensed in Curaçao under licence number 8048/JAZ2021-169. For formal correspondence, quote your account number and licence reference in your letter, and allow up to 30 days for a written reply to postal mail; the same documents sent to [email protected] get an answer within 24 hours.
Press, affiliates and partnerships
Media outlets, affiliate partners and suppliers should not use the player support address. Write to us via the partnership contact form linked in the site footer, marked Affiliates and Media, and our business team responds within two business days with rate cards, brand assets and integration details.
Funbet Casino FAQ
Is live chat available overnight and on public holidays?
Yes. Our chat and email teams run 24/7, every day of the year, including Australian public holidays. Overnight chat pickup averages under 2 minutes.
Do you have a phone support number?
No. We handle everything through live chat and [email protected], because both channels give you a written record of the conversation and resolve issues faster than a phone queue.
What should I include when emailing about a withdrawal?
Your username, the withdrawal amount and date, the method you used, and the transaction ID from your e-wallet or crypto wallet. With those details we can trace the payment immediately and reply within 24 hours.
Can support set deposit limits or self-exclusion for me?
Yes. Any agent can apply deposit limits, loss limits, session reminders, cool-off periods or full self-exclusion on request. For independent support you can also call Gambling Help Online on 1800 858 858, free and confidential.